Privacy Policy

Trace Electrical Ltd is registered in England & Wales under company number 12103279, with a registered trading address at Chester Cl, Loughton, IG10 2LP. We are the data controller for personal information collected through this website.

When you complete an enquiry form, call us or email us, we collect the details you choose to give us: your name, phone number, email address, property postcode, and the description of the work you need.

We also collect standard technical information sent by your browser, such as device type and pages visited, which helps us understand how the site is used.

We use your details to respond to your enquiry, arrange a site visit, prepare and send a quotation, carry out and certify any work you instruct, and keep records of the work and certification issued.

We do not sell your information, and we do not use it for marketing unless you have asked us to keep you informed.

We process your information on the basis of your request to take steps prior to entering a contract, the performance of a contract once you instruct us, our legitimate interest in running and improving the business, and where applicable our legal obligations relating to electrical certification and record keeping.

We share information only where it is necessary to deliver the service: with our certification body where notifiable work is registered, with suppliers and subcontracted specialists where a job requires it, and with our accountants and insurers where relevant. We may also disclose information where we are legally required to do so.

Enquiries that do not lead to work are kept for a reasonable period so we can respond to follow-up contact, then deleted. Records relating to completed work, certification and invoicing are retained for as long as required for legal, insurance and certification purposes.

You have the right to ask what personal information we hold about you, to have inaccurate information corrected, to ask us to delete information where we are not required to keep it, to object to or restrict processing in certain circumstances, and to receive a copy of information you provided to us.

To exercise any of these rights, email traceelectricalltd@gmail.com or call 020 4620 2290. If you are not satisfied with our response, you can complain to the Information Commissioner's Office.

This website uses only the cookies and storage necessary for the site to function, along with any embedded content such as the Google Maps location map, which is served by Google and subject to Google's own privacy terms.

We take reasonable technical and organisational measures to protect the information you give us. No transmission over the internet can be guaranteed as completely secure, so please avoid sending sensitive information through the enquiry form.

We may update this policy from time to time. The version published on this page is the current one, and any material changes will be reflected here.